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Account Manager


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Job Summary

Aoka is a government contractor that works to assist cities, states, and the federal government. We are looking to hire an account manager. The Account Manager is responsible for managing and nurturing client relationships, ensuring client satisfaction, and driving account growth. This role requires a proactive and strategic approach to identify opportunities, address client needs, and achieve business objectives. Join us if you value discipline, empathy, hard work, and diversity of thought.

Location

San Antonio, Texas (Remote)

Qualifications

Communication Skills:
  • Verbal Communication: Clear and persuasive in conversations and presentations.
  • Written Communication: Ability to craft professional emails, proposals, and reports.
  • Active Listening: Understanding client needs and concerns effectively.

Relationship Management:
  • Customer Service: Ensuring client satisfaction and addressing issues promptly.
  • Building Rapport: Developing strong, trust-based relationships with clients.
  • Networking: Expanding professional connections to benefit the business and clients.

Organizational Skills:
  • Time Management: Prioritizing tasks and managing multiple accounts efficiently.
  • Detail-Oriented: Ensuring accuracy in account details and client information.
  • Multitasking: Handling various client needs simultaneously without losing focus.

Sales and Negotiation Skills:
  • Upselling and Cross-selling: Identifying opportunities to provide additional services or products to clients.
  • Closing Deals: Effectively finalizing sales agreements.
  • Negotiation: Reaching mutually beneficial agreements with clients.

Strategic Thinking:
  • Problem-Solving: Addressing client issues with innovative solutions.
  • Analytical Skills: Assessing data to inform account strategies and improve client outcomes.
  • Market Knowledge: Understanding industry trends and how they affect clients.

Technical Skills:
  • CRM Software: Proficiency with customer relationship management tools.
  • Data Analysis: Using data to drive decisions and strategies.
  • Digital Tools: Familiarity with various digital platforms and tools used in account management, or willingness to learn. This role requires someone who is comfortable with changing technology. 

Team Collaboration:
  • Interdepartmental Coordination: Working with sales, marketing, building safety, and software team to meet client needs.
  • Leadership: Leading account teams and guiding junior account specialists.

Adaptability:
  • Flexibility: Adjusting strategies based on client feedback and market changes.
  • Resilience: Handling rejection and setbacks constructively.
  • Able to change travel plans quickly depending on the client's needs. 

Responsibilities

Client Relationship Management:
  • Onboard a new client. 
  • Build and maintain strong, long-lasting client relationships.
  • Serve as the primary point of contact for clients.
  • Address client queries and resolve issues promptly and effectively.

Account Growth and Development:
  • Identify opportunities for upselling and cross-selling additional services.
  • Develop and implement strategic account plans to achieve revenue targets.
  • Collaborate with the sales team to acquire new clients and expand existing accounts.

Project Management:
  • Coordinate with Building Officials to ensure timely delivery of products/services.
  • Monitor project progress and provide regular updates to clients.
  • Manage budgets and ensure projects are completed within scope and budget.

Reporting and Analysis:
  • Prepare monthly reports on client’s status and performance.
  • Analyze client data to provide insights and recommendations for improvement.
  • Track and report on key account metrics monthly and quarterly. 

Client Advocacy:
  • Understand client needs and advocate for them within the company.
  • Ensure client feedback is communicated to relevant departments for product/service improvement.
  • Conduct monthly and quarterly in-person client meetings to review satisfaction and address any concerns. This position requires 50% daily travel to visit clients. 

Contract Management:
  • Negotiate contracts and agreements to maximize profit.
  • Ensure compliance with contract terms and conditions.
  • Manage contract renewals and extensions.


Compensation and Benefits:
  • $105,000 (Salary + Quarterly bonus) 
  • Quarterly bonus based on number of clients managed, revenue generated, and account growth
  • Health, Dental, and Vision Insurance
  • Retirement plan with an excellent 5% company matching
  • 12 Paid Holidays
  • Paid Time Off

Education

  • Bachelor's degree in Business, Marketing, Construction Management, Engineering, Architecture, or related field. 
  • MBA, MPA, Masters in Organizational Management or related fields preferred, but not required.

We have a work culture of discipline, empathy, hard work, innovation, and respect for diversity of thought. We promote these values in our workspaces and actively look for individuals who bring these values to our team. Join us to be part of a truly exceptional work family and find a meaningful career.